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InstallShield freezing? It may be a Logitech issue


Logitech Gaming Software

If your legacy flight sim InstallShield installer is freezing then it may be a Logitech Gaming Software issue and it's desire to communicate with Discord?!?









Will it affect you?


Task Manager Details tab
Task Manager Details tab

The issue seems to be that the installer is waiting for a resource which never becomes free, a resource being held onto by the Logitech Gaming software.


Analyze wait chain
If you see this, you have the issue

If your installation has frozen:


  • Open the Task Manager and go to the Processes tab.

  • You should see a SETUP.EXE (32 bit) entry with a status of 'Not responding'.

  • Go to the Details tab, find the SETUP.EXE entry with the status of 'Not responding'.

  • Right click and select 'Analyze wait chain'.

  • If the process is logitechg_discord.exe then you have the issue.






How to fix it


The first thing to do is to use the Task Manager to kill off the frozen InstallShield setup.exe process.


Then follow the instructions in this Logitech Gaming Software integration with Discord article. This will allow you to enable the Game Integration Customization View (which is disabled by default).


Game Integration Customization View
You can disable the Discord applet here

Within this view you can stop the Discord applet (which is enabled by default) and select the 'Never launch' option to make sure you are never bothered by it again!


If you absolutely can't live without Logitech/Discord integration, stop the applet, install the game and restart the applet.





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